GoHighLevel Phone System 2026: LC Phone Pricing, Call Recording and A2P Setup

TLDR

• LC Phone (LeadConnector Phone) is GoHighLevel's built-in phone system powered by Twilio - handles inbound calls, outbound calls, SMS, call recording and IVR without a separate VoIP tool
• Phone numbers rent at $1.15/mo per local US number - toll-free, short codes and international numbers are also available at higher rates
• Outbound calls cost $0.0168/min, inbound calls cost $0.0085/min, SMS costs $0.0079/segment for US domestic
• Call recording is built in - every call is recorded and stored against the contact record, playable from the inbox
• A2P 10DLC registration is mandatory before sending any automated SMS in the US - register before building any automations
• Voice AI (part of AI Employee) connects to LC Phone - answers inbound calls automatically, qualifies leads and books appointments
• Missed call text-back fires within 15 seconds of any missed inbound call - built into LC Phone settings
• You can bring your own Twilio account or port existing numbers into GoHighLevel LC Phone

What LC Phone Replaces

For most service businesses, LC Phone replaces all of these. The integration advantage: calls and SMS connect directly to the GHL CRM and automation system - no Zapier, no webhook setup, no separate login.

Phone Numbers

Number types available:

• Local 10DLC numbers - $1.15/mo per number, require A2P registration for SMS
• Toll-free numbers - higher monthly fee, broader reach, require separate toll-free registration for SMS
• Short codes - 5-6 digit numbers for high-volume SMS campaigns - require separate short code registration, higher cost
• International numbers - available for 50+ countries, rates vary by country

How to get a number:

• Sub-account Settings > Phone Numbers > Buy Number
• Search by area code or city
• Select the number and confirm purchase
• Number is active immediately for voice calls
• For SMS: complete A2P 10DLC registration before sending automated messages (allow 1-3 weeks)

Porting existing numbers:

• Port your existing business number into GoHighLevel LC Phone
• Sub-account Settings > Phone Numbers > Port Number
• Requires a Letter of Authorization (LOA) from the current carrier
• Porting takes 2-4 weeks - keep the original number active until porting completes
• Once ported, calls and SMS to the number route through GoHighLevel

Call Handling

Inbound call routing options:

• Ring a user - forward inbound calls to a specific GoHighLevel user's phone
• Ring all - ring multiple team members simultaneously, first to answer gets the call
• Round robin - rotate inbound calls through a list of team members evenly
• IVR (phone tree) - play a recorded greeting and route calls based on keypress (Press 1 for Sales, Press 2 for Support)
• Voicemail - record a voicemail greeting, missed calls go to voicemail with transcription
• Forward to external number - redirect inbound calls to any phone number outside GHL

Call recording:

• Enable call recording in Settings > Phone Numbers > select number > Recording
• Every recorded call is stored in the contact's conversation record
• Playback from the GHL inbox - no separate storage or download needed
• Call transcription available (beta) - text transcript generated from the recording
• Recording consent notice plays automatically before the call starts (legally required in many jurisdictions)

Outbound calling:

• Call any contact directly from the GHL inbox or contact record
• Select which LC Phone number to call from (your agency number or client-specific number)
• Call is logged automatically against the contact with duration and outcome
• Power dialer available for high-volume outbound calling (team plans)
• Click-to-call from the contact record - no separate dialer software needed

Pricing - Full LC Phone Rate Card

Typical monthly LC Phone cost for a service business making 200 outbound calls (avg 4 min each), receiving 100 inbound calls (avg 3 min each) and sending 2,000 SMS: outbound calls $13.44 + inbound calls $2.55 + SMS $15.80 = approximately $32/mo in usage costs.

A2P 10DLC Registration - Step by Step

A2P 10DLC (Application-to-Person 10-digit long code) is required for all business SMS in the US. Carriers filter unregistered messages.

Registration steps:

• Step 1: Agency Settings > Phone Numbers > A2P Registration > Register Brand
• Enter: legal business name, EIN (tax ID), business type, industry, website, contact name and email
• Brand registration fee: $4/mo - submit and wait for approval (usually 1-5 business days)
• Step 2: After brand approved > Register Campaign
• Select campaign type: Mixed (covers most use cases), Marketing, Transactional or Customer Care
• Describe how contacts opted in to receive messages from you
• Provide 2-3 sample messages you will send
• Campaign registration fee: $10/mo - submit and wait (1-3 weeks for full approval)
• Step 3: Assign your phone numbers to the approved campaign
• SMS is now enabled on those numbers

Do this before building any SMS automations. The registration timeline means you cannot launch SMS automations the day you set up your account.

Voice AI on LC Phone

Voice AI (part of GoHighLevel AI Employee) connects directly to LC Phone. When enabled, it answers inbound calls automatically.

• Settings > Voice AI > Connect LC Phone number
• Upload your Knowledge Base: services, pricing, FAQs, location, hours
• Connect to a GHL calendar for appointment booking
• Voice AI answers calls, asks qualifying questions, books appointments and sends confirmation SMS
• Fallback: if Voice AI cannot handle the call, it transfers to a human or takes a message
• Cost: usage-based (~$0.163/min average) or $97/mo unlimited per sub-account

Full Voice AI setup: GoHighLevel AI Employee

AI pricing details: GoHighLevel AI Pricing 2026

Missed Call Text-Back

Enable missed call text-back in the phone number settings. When an inbound call is not answered within a set number of rings, an SMS fires automatically to the caller within 15 seconds.

• Sub-account Settings > Phone Numbers > select number > Missed Call Text-Back
• Toggle on and customize the message: 'Hi, sorry I missed your call. I will get back to you shortly. Book a time here: [link]'
• Message fires within 15 seconds of the missed call
• Contact is created in CRM automatically from the missed call
• Workflow trigger available: 'Missed Call' - add additional follow-up steps after the text-back

Full guide: GoHighLevel Missed Call Text-Back

Bring Your Own Twilio

Advanced users can connect a separate Twilio account instead of using LC Phone. This is useful for:

• Agencies with existing Twilio infrastructure and negotiated rates
• Businesses with specific number requirements not available in LC Phone
• High-volume SMS senders who have Twilio volume discounts
• Developers who want direct Twilio dashboard access alongside GHL

Setup: Sub-account Settings > Phone Numbers > Twilio > enter Account SID and Auth Token. Note: when using Twilio directly, GoHighLevel's A2P 10DLC registration through the GHL interface does not apply - you manage compliance in Twilio directly.

FAQ

What is LC Phone in GoHighLevel?

LC Phone (LeadConnector Phone) is GoHighLevel's built-in phone system powered by Twilio. It provides business phone numbers, inbound and outbound calling, SMS, call recording, IVR and voicemail - all integrated with the GHL CRM without a separate VoIP subscription.

How much do GoHighLevel phone numbers cost?

Local US numbers cost $1.15/mo. Toll-free numbers cost $2.15/mo. Outbound calls are $0.0168/min, inbound $0.0085/min. SMS costs $0.0079/segment. A2P 10DLC registration adds $4/mo (brand) + $10/mo (campaign).

Can I port my existing number to GoHighLevel?

Yes. Submit a port request in Settings > Phone Numbers > Port Number. Requires a Letter of Authorization from your current carrier. Porting takes 2-4 weeks - keep your existing number active until the port completes.

Does GoHighLevel record phone calls?

Yes. Enable call recording per phone number in Settings > Phone Numbers. Every recorded call is stored against the contact record and playable from the GHL inbox. A consent notice plays automatically before recording starts.

Do I need A2P 10DLC for GoHighLevel SMS?

Yes. A2P 10DLC registration is mandatory for all business SMS in the US. Without it, AT&T, Verizon and T-Mobile filter your messages. Register your brand ($4/mo) and campaign ($10/mo) before sending any automated SMS. Allow 1-3 weeks for full approval.

Can GoHighLevel replace my business phone system?

For most service businesses, yes. LC Phone handles inbound call routing, IVR, call recording, voicemail, team calling and outbound calls - all integrated with the CRM. It does not replace enterprise PBX systems or UCaaS platforms for large organizations needing advanced conference calling, presence management or desk phone integration.

Start your 30-day free trial: GoHighLevel 30-Day Free Trial

SMS guide: GoHighLevel SMS Marketing 2026

Voice AI on LC Phone: GoHighLevel AI Employee

Voice AI for plumbing calls: GoHighLevel for Plumbers

Voice AI for landscaping estimates: GoHighLevel for Landscaping

Phone system for electrical contractors: GoHighLevel for Electricians

Call tracking for Google Ads: GoHighLevel Google Ads Integration

Missed call text-back: GoHighLevel Missed Call Text-Back

AI pricing: GoHighLevel AI Pricing 2026

Full platform pricing: GoHighLevel Pricing Plans 2026